Payment Policy

Payment Policy

 

At Comfort Culture, we provide a simple and secure checkout experience using trusted, built-in Shopify payment methods.

 

Accepted Payment Methods

 

We currently accept the following payment options:

  • Visa

  • Mastercard

  • American Express

  • Apple Pay

  • Google Pay

  • Amazon Pay

  • Shop Pay

All payments are processed in your local currency, and the amount charged at checkout will match the total displayed before you complete your order.

 

Secure Payment Processing

 

All transactions are processed through Shopify Payments, which uses industry-standard encryption to protect your information.

  • Your full card details are never stored on our servers.

  • Payments are routed securely through Shopify’s PCI-compliant system.

  • Checkout is protected with SSL encryption from start to finish.

 

Payment Authorisation & Charges

 

When you place an order:

  • Your chosen payment method is authorised at checkout.

  • Once the payment is confirmed, the order is processed immediately.

  • You will receive a confirmation email once your payment is successful.

  • If your card is declined, you can retry checkout using a different payment method.

 

Taxes & Duties

 

Applicable taxes (such as GST or VAT) will be calculated and displayed at checkout. International customers may be responsible for customs duties or import taxes once the order arrives in their country. These charges are set by local authorities and are not collected by Comfort Culture.

 

Pricing Accuracy

 

We always aim to ensure that prices shown on our website are correct. If a pricing error occurs:

  • We may cancel or adjust an order to correct the issue.

  • You will be contacted before any adjustments are made.

  • Any incorrect charges will be reversed or refunded.

 

Fraud Prevention

 

To protect our customers and our business, some orders may require additional verification. If we are unable to verify your payment details, your order may be cancelled and refunded as a precaution.

 

Contact Us

 

If you have any questions about payments or billing, you can contact us at:

📧 Email: comfortcultureteam@gmail.com 📄 Contact Form: available on our Contact Us page

We’re here to help.